Warranty and support policy
Our commitment to you
If you ever have an issue, please reach out. We offer free lifetime email and phone support for as long as you own your sweeper.
5 year warranty for manufacturer defects
We offer a 5 year warranty against defects in materials and workmanship, meaning that if a part fails due to a manufacturing defect, we will provide the replacement part free of charge. We’ll provide the instructions needed for you to install the new component. While the warranty parts are free, the customer is responsible for the shipping costs.
Accidental damage & crash replacement policy
If your sweeper is damaged due to an accident, improper use, overloading, improper maintenance, unauthorized modifications, or use outside the intended purpose, this falls outside of our manufacturer defect warranty. However, we still want to keep you rolling. In these cases, replacement parts are readily available for purchase.
Wear and tear (consumables)
Certain parts are designed to wear out over time and are not covered under the manufacturer defect warranty. This includes, but is not limited to:
- brush
- rubber lip (at the front of the sweeper)
- Burley flex connector (black rubber part)
- tires and inner tubes
- shroud (clear polycarbonate cover)
- plastic bins (hybrid only)
- battery degradation from charge cycles
How to get help
To initiate a return, claim a warranty replacement, or just ask a maintenance question, please contact us. Please include a description of the issue and photos or videos to help our engineers diagnose the problem.
Last update September 26, 2026