Warranty and support policy
Our commitment to you
At Bike Lane Sweeper, we stand behind our engineering. If you ever have an issue, please reach out. We offer free lifetime email and phone support for as long as you own your sweeper.
90-day satisfaction guarantee
Our sweepers are fully guaranteed for 90 days after delivery. If for any reason you are not satisfied with your device, you may return it for a full refund. We will process your refund within 3 business days after the device is received at our manufacturing location. Please note that the customer is responsible for the shipping and handling fees associated with the return.
Lifetime warranty (manufacturer defects)
If something breaks when it shouldn’t, we will make it right. We offer a lifetime warranty against defects in materials and workmanship, meaning that if a part fails due to a manufacturing defect, we will provide the replacement part completely free of charge. We’ll provide the instructions needed for you to install the new component. While the warranty parts are free, the customer is responsible for the shipping costs.
Accidental damage & crash replacement policy
We know that accidents happen out there. If your sweeper is damaged due to a crash, improper use, or neglect, this falls outside of our standard defect warranty. However, we still want to keep you rolling. In these cases, replacement parts are readily available for purchase.
Wear and tear (consumables)
Because our sweepers do hard work, certain parts are designed to wear out over time and are not covered under the lifetime defect warranty. This includes, but is not limited to:
• brush
• rubber lip (at the front of the sweeper)
• tires
• shroud (clear polycarbonate cover)
• degradation of battery from charge cycles
How to get help
To initiate a return, claim a warranty replacement, or just ask a maintenance question, please contact us. Please include a description of the issue and photos or videos to help our engineers diagnose the problem.